YOUR NEED IS OUR #1 PRIORITY!
"We are honored to present our Frequently Asked Questions (FAQ) section, designed to address common inquiries regarding our services. If you don't find the answer you're looking for, please don't hesitate to reach out to us. Our team is here to assist you and provide the information you need to make informed decision about our cleaning services. Your satisfaction is our top priority!"
Company Question
1. What services do you offer?
- Our services include cleaning, disinfecting, floor maintenance, window washing, and restocking supplies.
2. What types of facilities do you service?
- Our services can range from office buildings and schools to medical offices and industrial spaces.
3. Are you insured and bonded?
- We are insured to protect against liability and theft.
4. How do you hire your staff?
- We have a third-party company that conduct background checks and provide training to ensure reliability and quality service.
Pricing and Contracts
5. How do you determine your pricing?
- Pricing is usually based on the size of the space, the level of service required, and the frequency of cleaning.
6. Do you offer free estimates?
- We provide free consultations and estimates.
7. Are your services customizable?
- We offer tailored cleaning plans to meet specific customer needs.
8. What is the length of the contract?
- Contracts may vary in length depending on the need.
Services and Procedures
9. What cleaning products do you use?
- The products we use are eco-friendly and meet specific health standards.
10. How often will my facility be cleaned?
- Cleaning frequency can be daily, weekly, or monthly, depending on the agreement.
11. Do you provide your own cleaning supplies and equipment?
- Our staff come equipped with everything needed, but we might allow clients to provide specific supplies.
Quality and Support
12. How do you ensure quality control?
- We conduct regular inspections and have feedback mechanisms in place.
13. What happens if I’m not satisfied with a cleaning?
- We offer a satisfaction guarantee and will address any concerns promptly.
Safety and Security
14. What safety protocols do you follow?
- We follow OSHA guidelines and have specific procedures for handling hazardous materials.
15. How do you handle security at my facility?
- Our staff are trained on access control, and security protocols.
Other Concerns
16. Can you provide references or testimonials?
- Many of our clients leave reviews on serval platforms.
17.
What sets your services apart from competitors?
- Unique selling points, specialized training, eco-friendly products, and a strong track record of customer service.
18. Do you have a customer support line?
- We have an accessible customer support for inquiries or emergencies on our website.
19. How do your scheduling work?
-you can schedule a site visit for a free no obligation estimate on our website, by phone or via email.
